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About us

A life-changing experience that's helping to change lives now

Sarah Reed is the founder and lead at REAL Communication Works. As a result of her mother’s ten-years of dementia, Sarah Reed developed an enduring interest in and passion for improving the care of people living with it and those who care for them.

An earlier career as a creative producer and six years’ research, inspired the publication of Many Happy Returns Chatterbox cards 1940s and 1950s, which can now be found in nearly ten thousand family homes, care homes, hospitals, libraries, schools and community centres across the UK.In 2009, she researched and developed the evidence base for the REAL Communication framework, which is designed to provide the basis of good relational care in any setting. Earlier experiences as a part-time University Visiting Lecturer and examiner in visual communication, led her to develop interactive, studio-based learning workshops for care workers to help them develop their communication skills. They have been delivered to more than two thousand people in the sector.

Sarah lectures in Health departments at Kingston and City Universities. She now works with other highly skilled dementia care learning facilitators to deliver interactive REAL Communication workshops.
 
She has served on the SUCAB Service User and Carer Advisory Board in the School of Health Sciences at City University since 2017.
 
She is a Trustee of and thirty-year volunteer co-ordinator and monthly driver for national older people’s charity, Re-Engage (formerly Contact the Elderly). In 2015, she served on NCVO’s Volunteering in Care Homes advisory board. She is a member of the DH Quality Matters board.

As a result of her mother’s ten-years of dementia, Sarah Reed developed an enduring interest in and passion for improving the care of people living with it and those who care for them. Without inspired, motivated and valued staff, it is not easy to create emotionally secure places for people with dementia to flourish. 

 
An earlier career as a creative producer and six years’ research, inspired the publication of Many Happy Returns Chatterbox cards 1940s and 1950s, which can  be found in nearly ten thousand family homes, care homes, hospitals, libraries, schools and community centres across the UK.

In 2009, she researched and developed the evidence base for the REAL Communication framework, to provide the basis of good relational care in any care setting. 

This is what we do

Incorporated as a Social Enterprise we are based in London and Norfolk, working with people and organisations across the UK. Through our workshops, projects and products we help support relationships and improve communication between people living with dementia and their carers.

In recognition of the brilliant team support that developed some award winning products and services

Thank you!

“The strength of the team is each individual member. The strength of each member is the team.”

– Phil Jackson, sports coach

National Home Care Awards

Many Happy Returns Chatterbox cards won Best Activity at the national Home Care Awards in 2019.

Performance Learning Awards

Based on REAL Communication, Norfolk and Suffolk Dementia Alliance blended training programme won the Gold Award for Innovative Learning at the 2014 Performance Learning Awards.

Bank of America Local Hero Award

In 2009, Sarah was made a Local Hero by Bank of America Neighbourhood Builders program, in recognition of her community work with older guests in Contact the Elderly (now Re-Engage).

The specialists and advisors helping to make good things happen

Everything we do requires teamwork and expertise and we are lucky to have a stellar and growing team of colleagues and advisors. Let us introduce you …

Suzy Webster

Advisor

Family carer, good practice specialist in the care of people living with dementia, My Home Life AgeCymru programme assistant and Action Learning facilitator; Trustee, Alive! Activities

Danuta Lipinska

Advisor

Passionate specialist in the understanding and care of any older person and those with dementia, successful author, counsellor, supervisor, Action Learning facilitator, trainer and International speaker.

Shaaron Caratella

Advisor

Manager, Queens Court Care Home, specialist in older people’s nursing, using biographical work and activities to promote quality of life for those living and working at the home.

Zoe Harris

Advisor

Specialist in improving people’s experience of care. Founder/creator, Care Charts UK, Mycarematters and My Future Care Handbook. HSJ Innovator and Nesta Radical 2014.

Graham Clark

Advisor

A former investment banker, successful start-up founder and executive leader. Currently guiding a number of stealth start-ups in learning development and FinTech.

Dr Maria Liakata

Advisor

Professor of Computer Science at Queen Mary University London;  Turing Institute Lead Investigator, ‘Creating time sensitive sensors from user-generated language. 

some of our real communication clients

Many Happy Clients

Since 2008, we have been delighted to work with a range of wonderful clients…

MAKING A DIFFERENCE

Help end loneliness for thousands of older people across the UK

Please support our favourite charity, Re-Engage, the only charity solely committed to tackling isolation in older people, by helping them to re-engage with their communities through regular face-to-face social gatherings, giving them a lifeline of friendship.

Want to know more?

We welcome the opportunity to tell your more about our services