Delivering a great user experience
Communication is a fundamental care skill that, when shared compassionately, creates a truly therapeutic alliance. Higher quality, open communication enhances everyone’s experience, helps put people at ease, encourages a sense of value and provides voice, choice and control.
The REAL Communication framework supports carers to deliver a more normalised and enjoyable quality of life for the older person with dementia. It encourages greater self-confidence in verbal and non-verbal skills, helps to support staff self-awareness and resilience, as well as teamworking and professional standing.
REAL Communication Workshops
Exploring interaction and listening
This one-day workshop for frontline care staff explores the key aspects of communication.
It includes empathic engagement, active listening, how memory works, reminiscence as theory and practice, the importance of life story and guidance on using the Many Happy Returns Chatterbox cards.
The workshop provides a mix of activities, issues-based exercises and reflective discussions, to improve participants’ existing listening and communication skills.
This one-day workshop for frontline care staff provides an introduction to dementia care and focuses on understanding the importance of dignity and respect in the care of people living with the condition and their families or advocates – and how carers can meet their needs more sensitively. It provides an overview of national and local dementia data and the different types of dementia.
Exploring how to establish trust with the person, it demonstrates how we can interpret behaviours and how feelings intrude.
Participants have time to re-consider what good care is and how it can be improved through better communication.
Life Stories Matter
Life story gathering may be considered by some to be merely a pleasurable, activity – and even irrelevant to care work.
The workshop shows how misguided this view is, showing the power of pleasurable engagement and the importance of our life experiences to our needs and preferences.
Using interactive learning techniques to develop their own sense of self, the workshop adopts an enquiring approach, helping carers understand the importance of life story gathering in the care of the person with dementia and helping them to develop their communication skills.
Making care in NHS settings more REAL
These one-day, NHS South London award-winning interactive workshops, are designed for second-year student nurses, doctors and Occupational Therapists in NHS teaching hospitals and universities.
The timetable focuses on a range of meaningful communication techniques for temporary, even fleeting engagements, in the moment. It considers how relational connection techniques with patients with dementia, (who often feel anxious and frightened in an apparently hostile landscape) can be improved and managed more compassionately.
The workshops support students to reflect on their own experiences, their self-awareness and sense of self-worth, encouraging them to develop coping strategies for the complex emotional and professional issues they will face with patients, families and staff teams alike.
REAL COMMUNICATION WORKSHOPSWhat are the benefits?
The REAL Communication framework is underpinned by current Adult Social Care policy and guidance and reflects 12 years’ involvement with and feedback from carers, practitioners and people living with dementia. We are active members of the NDAA (National Dementia Action Alliance).
some of our real communication clients
Many Happy Clients
Since 2008, we have been delighted to work with a range of wonderful clients…
Want to know more?
We would welcome the opportunity to tell your more about our workshops – So why not get in touch!